Problem in Network is one of the very common features which all networks face. Network problems are shared from various sources like CRM, Sales and Marketing, Internal sources etc. As of now there is no mechanism to track these complaints, remind these complaints or reverts these complaints

DOFF handles complaints which are coming from CRM or being forwarded by SMS/Email. DOFF maintains efficient database of all the complaints which are being fed into it. It is having a flexible report system which can be fetched for any dates or even compared to check the severity of the complaints. DOFF is a complete solution for tracking day to day network complaints.

Present Network condition is that most of the networks are grown up with the big number of sites. Now these sites need to be optimized and further new site planning is required to increase the network capacity and serve the subscriber better. So why not plan as per requirement of the customer complaints. DOFF gives the complete Login, Admin and view facility. Analyzed data can direct forward capacity or coverage problem on site.